Knowledge Management is the process through which an enterprise leverages its collective intellectual capital and associated processes to meet the strategic goals of the organization, and to create competitive advantage for the enterprise.

The KM Challenge

How can an organization use its collective intelligence to achieve mission success? Organizations are losing institutional memory due to a constantly changing workforce characterized by high job mobility, organizational restructuring and demographic shift from older to younger workers. Critical mission information is often trapped within segregated functional stovepipes and enterprise-level integration is prevented by non-interoperable data systems. Harried executives are drowning in data but no business intelligence and no sense of how to use this data to make effective strategic decisions. Managers are confronted with recalcitrant employees who are unwilling to share information that is needed in other parts of the organization. The best practices and lessons learned in one part of the institution are not shared in a systematic way to help other parts of the institution. Knowledge is power … but what is this knowledge, where can we find it, how do we share it and how can we manage it?

Solution Framework

KAI’s Knowledge Management (KM) framework creates innovative solutions for our clients that enable information and knowledge to be shared, and to create value. Our KM framework helps develop and manage processes to get the right knowledge to the right people at the right time and help people share and act on information in order to improve organizational performance and achieve mission success. KAI’s Knowledge Management framework emphasizes a repeatable process which is tailored to our customer’s requirements. It is a set of tools and processes used by “knowledge workers” in an architected environment, created through an enterprise initiative to obtain maximum returns from data, information, intelligence and knowledge.

KAI's innovative, results-oriented approach to KM is characterized by the following principles:

• Developing flexible programs and approaches
• Deploying comprehensive solutions throughout an organization
• Minimizing the loss of organizational knowledge
• Capturing, distilling and sharing critical organizational knowledge

Dimensions of Excellence

These principles are interwoven throughout the client solutions that KAI has deployed in our three dimensions of excellence: People, Processes and Technology.

The People Dimension

• Leadership & Executive Development Programs
• Workforce Recruitment and Hiring Systems
• Strategic Workforce & Training Initiatives
• Workforce Demonstration Projects
• Design & Implementation of Knowledge Management Solutions
• Knowledge Retention Initiatives

The Process Dimension

• Planning, Management, & Implementation of BPR Solutions in Government and Corporate Operations
• Organizational Assessments of Operations & Capabilities
• Requirements Analysis & Development
• Program Management & Project Management
• Program, Technical, Administrative, and Operational support
• Resource Allocation, Planning, Programming, & Budgeting
• Program Analysis and Evaluation
• Strategic Planning & Assessments
• Policy Studies, Reviews, Analysis, & Recommendations
• Analysis of Knowledge Management Practices & Processes

The Technology Dimension

• Information Technology Management & ITM Lifecycle Support
• Web Technologies, Information Architecture, & Social Media
• Enterprise Architecture
• Data Architecture
• Business Intelligence, Data Mining, & Data Warehousing
• Market Analyses for Emerging Information Technology Products
• Knowledge Management Technology Assessments

For particular case studies describing the challenges, solutions and results achieved by KAI for its clients, please see People, Processes, and Technology.